AEROKNOX Dual-System Index Stop

For your protection under our return and refund policy, please ensure you record a video during the unboxing and initial setup in case the product arrives damaged or defective.

RETURNS

We accept returns for most items within 90 days of purchase. To qualify for a return:

• The item must be unused, in its original packaging, and in the same condition that you received it.
• You must provide proof of purchase, such as your order confirmation or receipt.

Non-returnable items:

• Custom or personalized items
• Sale or clearance items

If you wish to return an item, please contact our customer service team at [email protected] before sending the product back.

EXCHANGES

We offer exchanges for items that are defective, or damaged, or if you need a different size or variant. If you need to exchange your product, contact us at [email protected] for assistance.

REFUNDS

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days.

DAMAGED OR DEFECTIVE ITEMS

If you received a damaged or defective item, contact us within 48 hours of delivery with photos of the damage or defect. We will arrange for a replacement or full refund at no additional cost.