Refund and Returns Policy
At Vietactical.com, we are dedicated to ensuring that you are satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a straightforward refund and returns process. Please read through the following policy for guidance on returns, refunds, and exchanges.
For your protection under our return and refund policy, please ensure you record a video during the unboxing and initial setup in case the product arrives damaged or defective.
Returns
We accept returns for most items within 90 days of purchase. To qualify for a return:
- The item must be unused, in its original packaging, and in the same condition that you received it.
- You must provide proof of purchase, such as your order confirmation or receipt.
Non-returnable items:
- Custom or personalized items
- Sale or clearance items
If you wish to return an item, please contact our customer service team at [email protected] before sending the product back.
Return Process
To initiate a return, follow these steps:
- Contact Us: Email our team at [email protected] with your order number and reason for the return.
- Approval: We will review your request and, if eligible, provide return instructions.
- Shipping: You are responsible for return shipping costs unless the item was defective or incorrect upon arrival.
Exchanges
We offer exchanges for items that are defective, or damaged, or if you need a different size or variant. If you need to exchange your product, contact us at [email protected] for assistance.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days.
Please Note:
- If the order has been shipped, a 10% restocking fee will be applied
- Shipping costs and Payment Processing Fee are non-refundable unless the return is due to an error on our part or a damaged/defective item.
- Refund processing times may vary depending on your payment provider.
Damaged or Defective Items
If you received a damaged or defective item, contact us within 48 hours of delivery with photos of the damage or defect. We will arrange for a replacement or full refund at no additional cost.
NOTE: For your protection under our return and refund policy, please ensure you record a video during the unboxing and initial setup in case the product arrives damaged or defective.
Late or Missing Refunds
If you haven’t received a refund after 10 business days, please:
- Check your bank account or credit card statement.
- Contact your bank or credit card provider, as processing times may vary.
- If you still have not received your refund, please contact us at [email protected].
Contact Us
If you have any further questions or need assistance with your return, refund, or exchange, please reach out to our customer support team at [email protected] or connect with us through our live chat.